Frequently Asked Questions

If you’re thinking about placing an order, please read through our FAQ’s.

If you have a question and don’t see the answer here, shoot us a message on Facebook, or email us at therusticsiloct@gmail.com.

We're so glad you're here!

• Do you have a store?

We don't have an actual storefront, but we do offer locals to come and pick up their orders. We are located just outside of Hartford, Connecticut. 

• Are all of your items in stock?

Some of our seasonal items will be in stock until they sell out for the season. All other larger items or custom orders are made to order.

• How long does each order take?

We have a turn-around time of 2-3 weeks for custom orders, but some orders can be made within 1 week. 

• Do you ship?

We can ship our smaller items across the U.S. Shipping costs are determined by USPS, so if you are local, feel free to pick up and save on the shipping costs.

• Can I pick up my order?

YES! We love seeing our customers in person and encourage pick ups whenever possible

• Do you do custom items?

YES! Head on over to Custom Orders in our Main Menu and fill out our form. Send us some inspiration photos with all of your ideas and let's chat!